小象直播平台十分重视用户的隐私。您在使用小象直播平台提供的服务时,小象直播平台可能会收集和使用您的信息。小象直播平台希望您通过本《用户隐私协议》知晓您在使用小象直播平台提供的服务时,小象直播平台将如何收集和保护您的信息。
当您使用小象直播平台提供的任一服务时,即表示您已同意小象直播平台按照本《用户隐私协议》来合法使用和保护您的信息。
Elelive platform attaches a great deal of importance to users ‘privacy. When you use the services provided by Elelive, Elelive may collect and use your information. Elelive hope that you understand that how Elelive will collect and protect your information through The User Privacy Agreement when you are using the services provided by Elelive.
When you use any of the services provided by Elelive platform, which means you have agreed to allow Elelive to use and protect your information according to The User Privacy Agreement.
小象直播平台可能收集的信息
Information that Elelive might collect
小象直播平台在提供服务时,可能会收集、使用下列与您相关的信息。若您不提供相关信息,则可能无法享受小象直播平台提供的某些服务,或无法达到某些服务拟达到的实际效果。
1、您向小象直播平台提供的信息
当您注册小象直播平台账户或者您在使用小象直播平台提供的相关服务时,向我平台提供的相关个人信息,包括但不限于您的姓名、性别、出生年月日、身份证号、电话号码、电子邮箱、银行卡号、所在学校等。因小象直播平台亦是基于地理位置的移动社交产品,您在注册时即需要授权小象直播平台公开和使用您的地理位置信息,故您在完成注册时即视为同意小象直播平台提取、有保留的公开及使用您的地理位置信息。
2、其他信息
您在使用小象直播平台提供的服务时,我们可能收集您的以下信息
日志信息:指您在使用小象直播平台提供服务时,系统可能通过cookies、web beacon或其他方式自动采集的技术信息。包括但不限于您的移动设备以及移动设备所用的版本和识别码、您的IP地址。
地理位置信息:指您在开启设备定位功能并使用我们基于位置提供的相关服务时,收集的有关您地理位置信息。
Elelive may collect and use the following information when providing services. If you do not provide relevant information, you may not be able to enjoy certain services provided by Elelive or do not achieve the actual of certain services.
1. The information you provide to Elelive
When you registered with Elelive account or you are using the relevant elelive services to provide personal information, including but not limited to your name, gender, date of birth, identification card number, contact number, email address, bank card number, current school and etc. Because of Elelive is a social product that based on mobile geographic location, authorization required to open Elelive platform to public and use your information of geographic location when you register, once you complete the registration will deemed to agree Elelive platform to extract, reserved public and use your geographic location information.
2. Others information
When you use the services provided by Elelive platform, we may collect your following information
- Log information: Use of Elelive platform services, the system may include technical information that is automatically collected through cookies, web beacon or other ways. Including but not limited to your mobile device and version and identification code used by mobile devices, as well as the IP address.
- Geographic location information: Means the relevant geographic location information will be collected when you set the device location function as open and use the relevant services of geographic location.
小象直播平台对您个人信息的保护
Elelive protects your personal information
小象直播平台将努力采取各种安全技术和程序来保护您的个人信息,包括但不限于SSL、信息加密存储、地理位置信息模糊化处理,以防信息的泄漏、毁损或丢失。但同时请您理解,由于现有技术的限制以及其他可能存在的风险,即使我方平台竭尽所能加强安全措施,也无法始终保证信息绝对的安全。
Elelive platform will strive to take all kinds of security technologies and procedures to protect your personal information, including but not limited to SSL, encryption storage, defuzzification of geographic location, in case information leaks, damage or loss. But at the same time, kindly understand that due to the constraint of technology and other possible risks, even if our platform enhance security as much as we could will not always be assured that information is absolutely safe.
其他
Others
全国/城市/区域排行榜用户数据获取和分享说明:
用户在小象直播的互动行为(包含送礼,收礼,分享,关注,点赞,观看直播等)可增加用户的经验值和等级提升,小象直播会获取这部分数据,展示在站内的用户排行榜上:经验榜;送礼榜;收礼榜;粉丝榜;点赞榜;主播榜;分享榜。另外,这部分数据还使用在主播的守护榜:贡献日榜;贡献总榜;分享榜;时长榜。
Nationwide/City/Region league table of user's data and explanation sharing:
Users' interactive behavior includes sending gift, receive gift, sharing, follow, likes, watching live stream and others will increase user's experience and levels, Elelive will receive this data to display on the list of user's experience; list of sending gift, list of receive gift, list of fans, list of likes, list of VJ, list of sharing. In addition, this data will use on the list of VJ's guard: list of daily contribution; list of total contribution; list of sharing; list of total duration.
存储个人资料
Keeping of Your information
您的个人与其他资料将会根据您使用小象直播账号的活跃时长来保存。
如何注销删除账号:

1)小象直播APP:个人主页>设置>帮助与反馈>小象客服图标(右上角)
2)小象客服网站:support.elelive.tv
3)小象客服邮箱:service@elelive.tv

我们将会先审查注销账号的原因,除了该账号下原有的用途如:监管执法、税务保险、诉讼、或其他法律条件等会保留以外,其他不是重要信息将会被删除。信息如位置、设备以及使用数据会被保存一段时间,主要是为了安全验证、预防诈骗和检测、以及研究与开发。然而,如账号余额或未解决的索赔和争议等特殊状态,我们不会删除您的账号。注销将会根据以上所描述的最终问题来执行。

某些资料会以安全验证和预防诈骗保存。例如,因为不安全行为和事故等原因而被停用账号的用户资料将会保留,避免该用户在未来重新开设全新的小象直播账号。

Your Personal and other information will be kept for as long as you continue maintaining your Elelive account.

Deletion of your account can be requested via following methods:

1)Elelive APP: Profile > Setting > Help & Feedback > Customer Service Icon (Top right corner)
2)Elelive support website: support.elelive.tv
3)Elelive customer service email: service@elelive.tv

We will conduct an appropriate review of the account deletion request, we shall then delete the data that is not required to retain for purpose of regulatory, tax insurance, litigation, or other legal requirements. Information such as location, device and usage data will be kept for a reasonable period as it may be necessary; while it may be used for the purpose of safety, security, fraud prevention and detection, research and development. However, we will not be able to delete your account due to certain situation such as if there’s a balance on the account or an unresolved claim or dispute. The account deletion shall proceed as described above upon settlement of mentioned issues.

Certain information may be kept for purpose of safety, security and fraud prevention. As an example, a deactivated user’s account with reason of being associated with unsafe behaviour or security incidents, whereby certain information of the mentioned account will be kept to prevent from opening a new Elelive account in the future.

政策权
Policy Rights
1、我们将会收集用户提供的以下信息:

注册信息:电话号码(或电子邮件,如适用),或其它第三方社交平台账号,用于作为平台唯一账号信息的关联识别。若用户拒绝提供,将无法正常登录APP;

个人资料信息:如用户的别名、个人资料图像、性别、家乡、自我介绍、教育和职业等信息,以上信息源于用户的主动填写设置及上传,且上传用户已清楚相应信息将会在平台内外广播分发,该信息我们将用于呈现用户更感到兴趣的内容,以及在平台结识兴趣相投的好友。若用户拒绝填写,不会影响APP任何功能的使用;

用户生成的内容(“UGC”):如文本、图片、视频、声音等多媒体信息,用于分发或流式传输相应的数据或材料。以上信息源于用户的主动填写设置及上传,且上传用户已清楚相应信息将会在平台内外广播分发。如用户拒绝提供,不会影响APP任何功能的使用,且平台不会在用户不知情的前提下主动采集;

面部数据:如当您使用我们提供的某些功能(如面部贴纸特效),为您的流媒体部分或您上传到平台服务上的图片创建特殊效果或表情时。以上信息源于用户的主动填写设置及上传,且上传用户已清楚相应信息将会在平台内外广播分发。如用户拒绝提供,将无法使用APP的部分功能。

2、关于注销账户:

如用户希望删除个人在平台的账户信息,可在APP中于平台的客服人员进行沟通,平台客服将会在24小时内与相应用户取得联系,沟通相应事项。

在用户注销账户前,若用户在平台中仍拥有未消耗完的账户资产,如用户在平台中未消耗的虚拟货币、虚拟物品道具等资产,我们将会询问用户相应资产的处理方式,用户可自主选择待消耗完后再注销账户,或立即注销账户。

在处理完相应的账户资产后,我们将会对该用户在平台的账户信息进行注销,具体包含以下几方面:
清除用户设置的个人资料信息:如用户的别名、个人资料图像、性别、家乡、自我介绍、教育和职业等信息;
清除用户的社交信息:如关注及被关注的用户列表等信息;
清除用户生成的内容(“UGC”)信息:如用户在平台中发布的文本、图片、视频、声音等多媒体信息,以及用户的收藏夹信息等;
1.We will collect the provided information by users as below:

Registration Info: Contact Number (or email, if applicable), or other third-party social platform account, to use of the one and only account information association recognition of the platform. If users refuse to provide, he/she will not able to login the application; Personal Information: Information such as user alias, profile picture, gender, hometown, self-introduction, education and occupation, users take the initiative to fill up settings and upload the information as above, also the uploader has understand that the information will broadcast to the platform itself or outside of the platform, we will present contents based on the user’s interest by using the information above and also gather the same interest group of friends in the platform. If users refuse to fill up, it will not affect any of the use of function in the application.
The content that generated by user (“UGC”): Media information such as text, pictures, videos and audios, to make use of stream transmission data or material. Users take the initiative to fill up settings and upload the information as above, also the uploader has understand that the information will broadcast to the platform itself or outside of the platform. If users refuse to provide, it will not affect any of the use of function in the application, and platform do not collect it without users being aware of it;
Facial Data: For example, when you use the functions that we provide (such as emojis special effects), for the created pictures effect or emojis to your streaming media or the platform service that you upload to. Users take the initiative to fill up settings and upload the information as above, also the uploader has understand that the information will broadcast to the platform itself or outside of the platform. If users refuse to provide, he/she will not be able to use some of the app function.
2.About Cancellation Account:

If users wish to delete personal information in the platform account, he/she may contact customer service of the application, the customer service will get in touch with users within 24 hours on the particular issue.
Before the user cancel the account, if he/she has not use up the assets of the account in the platform, such as virtual coins, virtual items or props, we will find out with the users on how to deal with the assets, users may self-decide to use up before cancel the account, or cancel the account immediately.
Once the assets of the account has completely handled, we will delete and cancel all of the information of the account, information included as below:
Clear the personal information of the users: Information such as alias, profile picture, gender, hometown, self-introduction, education and occupation;
Clear the social information of the users: Information such as the list of followers or following;
Clear the user’s generated content (“UGC”) information: Media information such as text, pictures, videos and audios, as well as user’s favourite information and etc which posted by users in the platform;
隐私权
Privacy Rights
1、使用或继续使用我们的平台和/或服务,或使用您的个人资料与我们互动,或在使用平台和/或服务时自愿向我们提交您的个人资料,即视为您同意提供您的个人资料以及同意对其进行处理。您可以拒绝向我们提供您的个人资料。如果您选择在我们要求时不提供任何个人资料,这可能会限制您使用平台和/或服务的某些功能,或者我们可能无法向您充分提供我们的服务。

2、您拥有以下权利:

(a)要求访问您的个人资料。这使您能够收到我们持有的关于您的个人资料的副本。

(b)要求更正我们持有的关于您的个人资料。这使您可以更正我们持有的关于您的任何不完整或不准确的资料。

(c)要求删除您的个人资料。这使您可以要求我们在没有充分理由继续处理个人资料的情况下删除或移除个人资料。

(d)撤回同意。这使您能够撤回您对我们处理您的个人资料的同意。

3、如果您希望行使上述第 2 段的权利,请:

(a)通过[service@elelive.tv]向我们提出书面请求;

(b)向我们提供足够的信息,或者我们可能会要求提供更多信息,让我们验证您的身份作为我们的安全措施,以确保个人数据不会透露给任何无权接收的人;和

(c)指明您希望行使的权利并为此目的识别相关个人资料。

4、您无需支付费用即可访问您的个人资料(或行使任何 其他权利)。但是,如果您的要求明显没有根据、重复或过度,我们可能会收取合理的管理费。如果我们有理由根据 2010 年个人资料保护法 (PDPA) 的允许拒绝您的请求,我们将相应地通知您原因。

1.By using, or continuing to use, our platform and/or services, or interacting with us using your personal data, or voluntarily submitting your personal data to us when using the platform and/or services, you are deemed to have agreed and consented to providing your personal data and the manner in which your personal data will be handled. You may decline to provide us with your personal data. If you choose not to provide any personal data whenever required by us, this may limit your ability to use certain features of the platform and/or services, or we might not be able to adequately deliver our services to you.
2.You have the following rights to:

(a)Request access to your Personal Data. This enables you to receive a copy of the personal data we hold about you.
(b)Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
(c)Request erasure of your Personal Data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
(d)Withdraw consent. This enables you to withdraw your consent given to us to process your personal data.

3.If you wish to exercise the rights under paragraph 2 above, please:

(a)address your request in writing to us via [service@elelive.tv]>
(b)provide us with sufficient information, or we may request for further information, for us to verify your identity as our security measures to ensure that personal data is not disclosed to any person who has no right to receive it; and
(c)specify the right which you wish to exercise and identify the relevant personal data for this purpose.

4.You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable administrative fee. If we have reasons to refuse your request as permitted under the Personal Data Protection Act 2010 (PDPA), we will notify you of such reasons accordingly.